Recent news

17 Jul 2019
The Health Complaints Commissioner (HCC) has published a Service Charter detailing its commitment to the public and to health service providers in the delivery of its services. Commissioner Karen Cusack said the Service Charter, required under Section 124 of the Health Complaints Act 2016 , provided clarity about the HCC’s services, how stakeholders could expect to be treated and the responsibilities of service users. Ms Cusack said the HCC consulted widely with a broad range of stakeholders, including complainants and health service providers who used its services, seeking feedback on their...
09 Jul 2019
Counsellor and psychotherapist Brian Hickman has been temporarily banned from advertising, offering or providing any general health services while the Health Complaints Commissioner (HCC) conducts an investigation. Mr Hickman, who is based in Wodonga, is also temporarily banned from providing any professional supervision to other health service providers, and from operating any business that provides general health services. Commissioner Karen Cusack said that while Mr Hickman was suspended by AHPRA from operating as a registered psychologist, counselling and psychotherapy services are...
25 Jun 2019
The Health Complaints Commissioner (HCC) is calling for public submissions as part of an Inquiry into Assisted Reproductive Treatment (ART) practices in Victoria.
14 Jun 2019
The prohibition orders made by the Commissioner in respect of CDC Clinics Pty Ltd and Cynthia Weinstein on 31 January 2019 have been quashed by order of the Supreme Court dated 13 June 2019.
06 Jun 2019
Drug and alcohol counsellor Robert Frank Mittiga, who also uses the alias Robert Frank and Roberto Cialdini when advertising his services in Victoria, has been sentenced to a five-month jail term in the Adelaide Magistrates’ Court after pleading guilty to breaching a prohibition order issued by the South Australian Health and Community Services Complaints Commissioner in 2015.
03 May 2019
Drug and alcohol counsellor Robert Frank Mittiga, who also uses the alias Robert Frank and Roberto Cialdini, has been permanently banned from providing any general health services in Victoria following a similar ban in South Australia.
08 Apr 2019
Two South Australian healers who allegedly provide treatments to Melbourne clients that involve the topical application of an Amazonian frog’s secretions, have been issued with interim prohibition orders temporarily banning the provision of their services. Ms Cusack said the interim prohibition orders banned South Australians Carlie J. Angel and Brad T. Williams, trading as Two Wolves – One Body, from advertising, offering or providing any general health service in Victoria, paid or otherwise, that involved, or was in any way related to, kambo.
08 Apr 2019
Melbourne cosmetic treatment providers Si Chen and Ziyang Chen , and their business Snow Skincare Center (sic), have been issued with separate interim prohibition orders banning the provision and advertising of any cosmetic surgical or medical procedures while the Health Complaints Commissioner (HCC) conducts an investigation.
25 Mar 2019
The Health Complaints Commissioner (HCC) is calling for public submissions as part of an inquiry into unsafe and unethical practices by In Vitro Fertilisation (IVF) and Assisted Reproductive Treatment (ART) service providers.
28 Feb 2019
Following separate investigations two women operating a cosmetic treatment business from an apartment in Melbourne, and a third woman operating an unrelated cosmetic treatment business in the city’s CBD, have been permanently banned from providing any cosmetic services after they were found administering substances not approved by the Therapeutic Goods Administration (TGA), and without appropriate qualifications. Health Complaints Commissioner Karen Cusack said Jing Sun , also known as ‘Mina’, and Yufei Mo , also known as ‘Euphy’, had operated Little M Image Management Workshop (Little M)...