23 Feb 2021
The Health Complaints Commissioner (the Commissioner) has issued a public caution about the provision of cosmetic services and has urged all providers to abide by the code of conduct for general health services. Commissioner Karen Cusack said, during the 2019 and 2020 calendar years, her office had...
22 Feb 2021
The Health Complaints Commissioner (HCC) continues to work with the Victorian public to promote safe and ethical health care. Our Service Charter explains what we can do, what we cannot do, how we operate and how you can expect us to treat you. It also explains what we need from you when you are...
03 Feb 2021
This month marks the fourth anniversary of the office of the Victorian Health Complaints Commissioner. The inaugural Health Complaints Commissioner, Karen Cusack, said 1 February 2017 was a significant milestone, marking the introduction of new legislation to deal with complaints about the provision of health services in Victoria.