Impartial complaints resolution for all victorians.

If you've been unable to resolve a complaint yourself, maybe we can help.

Make a complaint or 1300 582 113

Career
Applications close: 
13 Nov 2018
Are you A skilled and experienced investigator with highly developed analytical skills and experience in a regulatory agency? A team player who enjoys working collaboratively with others in the pursuit of team goals? Interested in influencing the safety and quality framework in healthcare delivery? ...then you are encouraged to apply for this interesting and challenging position.
30 Oct 2018
The State election will be held on 24 November 2018. Caretaker period begins 6pm, 30 October 2018. Content will only be posted here in line with the caretaker conventions.
Career
Applications close: 
06 Nov 2018
The Health Complaints Act 2016 which commenced operation on 1 February 2017 has considerably expanded the role and powers of the Commissioner by including, among other things, broadened powers to investigate and take action against registered and non-registered health service providers. Senior Investigators will be part of a team reporting to the Assistant Commissioner, Investigation, Legal and Policy and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations. ARE YOU… A skilled and experienced investigator with highly developed analytical skills and experience in a regulatory agency? A team player who enjoys working collaboratively with others in the pursuit of team goals? Interested in influencing the safety and quality framework in healthcare delivery Then you are encouraged to apply for this interesting and challenging position.