Coronavirus (COVID-19) Update from the Commissioner

Adjustments to the operation of the office of the Health Complaints Commissioner.

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03 Jul 2020
Following a broad-based public consultation involving Victorian health service providers, consumers and other interested organisations and members of the public, complaint handling standards have been made. The complaint handling standards will apply to all health service providers (including...
25 Jun 2020
The Health Complaints Commissioner has commenced an investigation into a Bendigo private skin cancer clinic in relation to concerns raised over the care the clinic provided to patients, specifically around the detection, diagnosis and treatment of skin cancer. To ensure the public’s safety while...
25 Jun 2020
The Victorian Health Complaints Commissioner issues the following General Health Service Warning Statement under section 87 of the Health Complaints Act 2016. On 28 May 2020, I commenced a Commissioner-initiated investigation into Quality Cancer Care, Bendigo. This followed concerns raised with my...