Impartial complaints resolution for all victorians.

If you've been unable to resolve a complaint yourself, maybe we can help.

Make a complaint or 1300 582 113

12 Dec 2019
This free introductory seminar is for staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. HCC staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
26 Sep 2019
Melbourne dental clinic No Brace Centre closed on Friday 30 August 2019 without prior notice. Clients of the clinic have been unable to directly resolve enquiries or complaints about outstanding treatment, prepaid fees or access to their health records. The office of the Health Complaints...
26 Sep 2019
A cosmetic service provider who allegedly treated clients in an unregistered ‘salon’ at the back of a jewellery store has been issued with a second interim prohibition order, extending her temporary ban from providing any general health services involving cosmetic procedures, including Botox and dermal fillers.