Event
23 Mar 2020
Complaints are a vital form of consumer feedback. Complaints can be a catalyst for quality improvement and better health-care outcomes. But a badly handled complaint can quickly turn a reasonable complainant into a hurt, damaged and angry former consumer. Learning how to successfully manage and...
Event
23 Mar 2020
This seminar is available for staff from organisations who collect, disclose or hold health information at agencies or health services in Victoria. Through case studies, group discussions and a Q&A, Health Complaints Commissioner staff will provide you with an overview of Victoria’s privacy...
News:
19 Dec 2019
The Health Complaints Commissioner Karen Cusack has issued Interim Prohibition Orders against Denise Abadee and Craig McDonald of Elsternwick and ‘The Wellbeing Planet’, 7-12 Horne Street Elsternwick while the Commissioner investigates the provision of alcohol and other drug rehabilitation and...