Impartial complaints resolution for all victorians.

If you've been unable to resolve a complaint yourself, maybe we can help.

Make a complaint or 1300 582 113

31 Oct 2019
The Health Complaints Commissioner (HCC) has released its Annual Report detailing our performance over the 2018-2019 financial year against our vision and values. This year has seen our ongoing commitment to supporting the provision of safe and ethical healthcare through the work we do. In 2018-...
12 Dec 2019
This free introductory seminar is for staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. HCC staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
26 Sep 2019
Melbourne dental clinic No Brace Centre closed on Friday 30 August 2019 without prior notice. Clients of the clinic have been unable to directly resolve enquiries or complaints about outstanding treatment, prepaid fees or access to their health records. The office of the Health Complaints...