Brochures

Making a complaint (DL brochure)

(PDF, 357.27 KB)

My health records, my rights (DL brochure)

(PDF, 294.85 KB)

How to make a complaint... [HCC with AHPRA] (DL brochure)

(PDF, 153.03 KB)

Order brochures from [email protected] with your name, address and number required.

Brochures also available in 26 community languages on our Translations page.

Posters

Expect safe and ethical healthcare (A3 poster)

(PDF, 336.3 KB)

Code of Conduct for general health services - summary (A4 poster)

(PDF, 86.39 KB)

Code of Conduct for general health services - full text (A3 poster)

(PDF, 98.43 KB)

Code of Conduct for general health services - full text (A4 2pages)

(PDF, 99.94 KB)

Fact sheets

Conciliation (Fact sheet)

(PDF, 245.32 KB)

Medical Negligence (Fact sheet)

(PDF, 248.25 KB)

Undertakings (Fact sheet)

(PDF, 19.21 KB)

Complaint Handling Standards (Fact sheet)

(PDF, 107.26 KB)

How to Get Here (Fact sheet)

(PDF, 356.62 KB)

Templates

Complaint letter template

(DOC, 63 KB)