Brochures

Making a complaint (DL brochure)

(PDF, 357.27 KB)

My health records, my rights (DL brochure)

(PDF, 294.85 KB)

How to make a complaint about a health practitioner, health service or holder of health records [HCC with AHPRA] (DL brochure)

(PDF, 153.03 KB)

Order 'making a complaint' or 'my health record' brochures from [email protected] with your name, address and number required.

Brochures also available in 26 community languages on our Translations page.

Posters

Expect safe and ethical healthcare (A3 poster)

(PDF, 336.3 KB)

General code of conduct - summary (A4 poster)

(PDF, 86.39 KB)

General code of conduct - full text (A3 poster)

(PDF, 98.43 KB)

General code of conduct - full text (A4 2pages)

(PDF, 99.94 KB)

Fact sheets

Complaint resolution (fact sheet)

(PDF, 132.6 KB)

Conciliation (fact sheet)

(PDF, 245.32 KB)

Medical negligence (fact sheet)

(PDF, 248.25 KB)

Undertakings (fact sheet)

(PDF, 19.21 KB)

Complaint handling standards (fact sheet)

(PDF, 107.26 KB)

How to get here (fact sheet)

(PDF, 356.62 KB)

Templates

Complaint letter template

(DOC, 63 KB)