Publications | Health Complaints Commissioner

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Publications are available in 26 languages on our Translations page.

Brochures

You are welcome to download these brochures and posters to print for your own use, or that of your clinic. If you require a large quantity, contact us by emailing [email protected] with your name, address and number of brochures/posters required.

Brochures also available in 26 community languages on our Translations page.

Posters

General code of conduct (A4 poster)

pdf 80.26 KB

Expect safe and ethical healthcare (A3 poster)

pdf 336.3 KB

General code of conduct summary (A4 poster)

pdf 117.78 KB

General code of conduct (A3 poster)

pdf 118.11 KB

Documents and fact sheets

Complaint handling standards

pdf 157.41 KB

Complaint resolution (fact sheet)

pdf 132.6 KB

Conciliation (fact sheet)

pdf 245.32 KB

Medical negligence (fact sheet)

pdf 248.25 KB

Undertakings (fact sheet)

pdf 19.21 KB

How to get here (fact sheet)

pdf 356.62 KB

Templates

Complaint letter template

word 63 KB