Brochures

Making a complaint (DL brochure)

(PDF, 357.27 KB)

My health records, my rights (DL brochure)

(PDF, 294.85 KB)

Order 'making a complaint' or 'my health record' brochures from [email protected]. with your name, address and number required.

Brochures also available in 26 community languages on our Translations page.

Posters

Expect safe and ethical healthcare (A3 poster)

(PDF, 336.3 KB)

General code of conduct summary - (A4 poster).pdf

(PDF, 80.26 KB)

General code of conduct (A3 poster).pdf

(PDF, 118.11 KB)

General code of conduct (A4 poster).pdf

(PDF, 117.78 KB)

Documents and fact sheets

Complaint handling standards

(PDF, 157.41 KB)

Complaint resolution (fact sheet)

(PDF, 132.6 KB)

Conciliation (fact sheet)

(PDF, 245.32 KB)

Medical negligence (fact sheet)

(PDF, 248.25 KB)

Undertakings (fact sheet)

(PDF, 19.21 KB)

How to get here (fact sheet)

(PDF, 356.62 KB)

Templates

Complaint letter template

(DOC, 63 KB)