Make a complaint

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Form body

Important: Before filling out this form

Please note:
  • You have 30 minutes to complete and lodge this form.
  • Have all your information ready - the form cannot be progressively saved.

  • If you have documents to support your complaint, please make sure they are ready to upload. These are not essential, but may help us to assess your complaint.
  • They may include:

Your letter of complaint or email to the health service provider or organisation.

Their response to your complaint

Any other supporting documents such as letters, referrals, photos or invoices.

If you wish to make a general enquiry, or provide feedback, please use this form instead.

Need help filling out this form?

  • Call us on 1300 582 113 between 9am and 5pm, Monday to Friday.
  • Deaf, hard of hearing or speech impaired? Visit the National Relay Service.
  • Need an interpreter? Call TIS National on 131 450.