MAKE A COMPLAINT

The Health Complaints Commissioner is here to listen to your complaint and help you to resolve it, if we can.

We encourage you to make a complaint if you are not satisfied with the service you have received from your health service provider. It is okay to raise your concerns. In order for us to be able to assist you with your complaint however, we do ask that before you lodge your complaint with us, you speak directly with your provider, as this is often the quickest and easiest way to resolve a complaint. If this is not possible, we understand.

Before you start

In most cases, you must first try to resolve your complaint directly with the health service provider. You can find more information about complaints on our About Complaints page. Check this before proceeding.

If you have already tried to resolve your complaint or already have tried contacting the provider please see:

How long will it take?

This form usually takes 15–20 minutes to complete.

Please have all your information ready as this form cannot be progressively saved.

This form will logout after 30 minutes.

You will need..

Provider details

  • Provider's full name
  • Provider's contact details
  • Provider's ABN/ACN

Incident details

  • Date of the incident
  • Have you tried to resolve the complaint yourself?
  • Provider's response

Your information

  • Your contact details
  • Summary of the incident
  • Your desired outcome

Supporting documents

  • Original complaint letter
  • Provider's response
  • Referrals, photos, invoices
Get started
Other enquiries:

For all other enquiries and feedback, please use the enquiry form.

Assistance

Deaf, hard of hearing or speech impaired? Visit the National Relay Service.

Need an interpreter?

Call TIS National on 131 450. For other assistance, visit our contact page.

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