MAKE A COMPLAINT

Before you start

In most cases, you must first try to resolve your complaint directly with the health service provider.

If you have already tried to resolve your complaint or already have tried contacting the provider please see:

How long will it take?

This form usually takes 15–20 minutes to complete.

Please have all your information ready as this form cannot be progressively saved.

This form will logout after 30 minutes.

You will need..

Provider details

  • Provider's full name
  • Provider's contact details
  • Provider's ABN/ACN

Incident details

  • Date of the incident
  • Have you tried to resolve the complaint yourself?
  • Provider's response

Your information

  • Your contact details
  • Summary of the incident
  • Your desired outcome

Supporting documents

  • Original complaint letter
  • Provider's response
  • Referrals, photos, invoices
Other enquiries:

For all other enquiries and feedback, please use the enquiry form.

Assistance

Deaf, hard of hearing or speech impaired? Visit the National Relay Service.

Need an interpreter?

Call TIS National on 131 450. For other assistance, visit our contact page.

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