MAKE A COMPLAINT

The Health Complaints Commissioner is here to listen to your complaint and help you to resolve it, if we can. We encourage you to make a complaint if you are not satisfied with the service you have received from your health service provider. It is okay to raise your concerns.

In order for us to be able to assist you with your complaint however, we do ask that before you lodge your complaint with us, you speak directly with your provider, as this is often the quickest and easiest way to resolve a complaint. If this is not possible, we understand.

Before you start

In most cases, you must first try to resolve your complaint directly with the health service provider. You can find more information about complaints on our About Complaints page.

Check this before proceeding.

If you have already tried to resolve your complaint or already have tried contacting the provider please see:

Our checklist
Preview the form

Call 1300 582 113 to lodge your complaint.

Our lines are open between 9.30am and 3.00pm, Monday to Friday.

You are welcome to complete our complaint form if you'd prefer, however, if your matter is urgent or time sensitive please lodge your complaint by phone.