CONTACT US

Phone

Call 1300 582 113 between 9.30am and 3.00pm, Monday to Friday

International calls +613 9032 3100

Translating and interpreting service

Call us through TIS National 131 450

Contact us through relayservice.gov.au

Media enquiries

The Health Complaints Commissioner (HCC) is committed to educating consumers and general health service providers about healthcare rights and responsibilities and to supporting safe and ethical healthcare for all Victorians. This includes providing media releases and information to media where we believe a health service provider might pose a serious risk to the health, safety or welfare of the public.

For all media and communications enquiries, please contact us via [email protected]. Providing a background to your request or enquiry is always appreciated.

Please note, this media email address should not be used to lodge complaints. You should instead use our Make A Complaint form

Enquiries and feedback

See our Frequently Asked Questions for answers to common questions.

General enquiries can be made by using our online enquiry form. 

Feedback on any website errors or missing links can be made to [email protected] with our thanks.

Complaints about HCC

If you would like to provide us with feedback on how we handled your complaint about a health service provider, please use our Feedback about the HCC form.

Postal address

Level 26, 570 Bourke Street
Melbourne, Victoria 3000

We are experiencing delays in receiving and processing hard copy mail and appreciate your patience. We ask that you contact us via phone or our online complaint form if possible.

Our office is not open to the public at present.

To get in touch with us, please see contact information above.