The Acting Victorian Health Complaints Commissioner, Elizabeth Langdon, has recently issued a Prohibition Order against Jeanette Clabassi of Preston in the State of Victoria. Ms Clabassi, who also trades as ‘Onepure world’, was providing diet and nutrition services.

The Prohibition Order is made pursuant to section 95 of the Health Complaints Act 2016 (the Act). Ms Clabassi is a general health service provider and as such is subject to the code of conduct (The Code) under the Act. The Code sets the minimum legal standards to support the provision of safe and ethical healthcare in Victoria.

Following information received by the previous Health Complaints Commissioner, an investigation into Ms Clabassi and ‘Onepure world’ commenced in February 2021. Since then, the Acting Commissioner has also issued several interim prohibition orders against Ms Clabassi and ‘Onepure World’ while continuing her investigation into the provider.

“The aim of all our investigations is to establish the facts and identify if any measures should be taken to protect the public from serious risks to their health, safety or welfare” Ms Langdon stated. ‘Providers must only provide treatment that is safe and ethical and for which they are properly qualified to provide. Providers who fail to do so, and who do not assist clients to find other more appropriate health care services, if required and practicable, place the health and wellbeing of their clients at serious risk.’

Having considered the evidence, Acting Commissioner Langdon reasonably believes that Ms Clabassi has contravened the General Code of Conduct applying to general health service providers and that it is now necessary to enforce a Prohibition Order to avoid a serious risk to the health, safety or welfare of the public.

The Prohibition Order permanently bans Ms Clabassi and ‘Onepure world’ from providing any general health service provision. Prohibition Orders are important powers for the Commissioner where there is a serious risk to the health, safety, or welfare of the public and prohibiting all, or part of the general health service, is necessary to avoid that risk.

The Prohibition Order also stipulates that Ms Clabassi must not, directly or indirectly advertise, offer, provide or cause to be provided, establish, or direct or otherwise operate any business that either advertises, offers or provides (or causes to be advertised, offered or provided) any general health service, paid or otherwise, in a clinical or non-clinical capacity.

Most general health service providers comply with their obligations under the Code of Conduct and do the right thing. However, the actions of those providers who do not, such as Ms Clabassi and ‘Onepure world’ can result in serious harm to the public.  “That is why it is important for any person considering engaging with general health service providers to give great consideration as to what can go wrong, and what they have a right to expect from their provider, so that they can make fully informed decisions.”

Putting the Prohibition Order in place, Ms Langdon said “this should serve as a timely reminder to all General Health Service providers who do not observe the Code of Conduct that my office will investigate those providers who pose a serious risk to the public and take action against them.

 “We rely on community members to come forward with their concerns so that we are aware of possible breaches of the Code. If your expectations for safe and ethical healthcare are not met, or if you believe a health service provider is operating outside the Code of Conduct for general health services, please contact us via our online complaint form or email us at [email protected].”

We continue to monitor all health service providers to ensure they meet their obligations under the Health Complaints Act 2016.




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