We are an independent and impartial statutory body that derives our powers and functions from theĀ Health Complaints Act 2016.

Support the consumer's voice and learn from complaints to help drive ongoing improvement in the quality of health services in Victoria.

Our independent service assists consumers and health care providers, through fair and effective complaint handling, education and regulatory actions.

Act with integrity - we operate in an impartial and independent way. We always maintain high professional standards.

Be respectful - we respect others and always take a personal-focused approach.

Be supportiveĀ - we focus on protecting and promoting the health and wellbeing of our people and the community. We strive to equip people to help themselves thrive.

Be innovative - we are committed to continuous learning and imprvement in the health services sector and in the way we operate everyday.