Successful Complaint Handling information seminar

seminar
Thursday 11 November 2021
10:00am - 12:00pm
Presented by Senior complaint resolution staff

Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.

Contact us to arrange a tailored information session.