Successful Complaint Handling information seminar

Presented by Presented by Senior Complaint Resolution staff

Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.