seminar
Tuesday 26 November 2024
10:00am - 12:00pm
Presented by
Presented by Senior Complaint Resolution staff
10:00am - 12:00pm
Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.
It is recommended that you complete our online Success Complaint Handling training module prior to this seminar. hcc-elearning.com.au