Since the Complaint Handling Standards were introduced in June 2020, there has been significant interest in how the standards work.

On December 17, Health Complaints Commissioner Karen Cusack completed the final information session for 2020.

The training helps ensure that all Victorian health services are provided with direction and information to better understand and implement the Complaint Handling Standards.

The Standards comprise 11 separate obligations and set the minimum legal criteria for all health service providers in Victoria to meet when handling complaints about health services.

They aim to:

  • Strengthen and improve complaint handling throughout the Victorian health sector
  • Provide a common benchmark for consumers and providers
  • Reinforce the importance of consumer feedback.

Your feedback is important to ensure future events and training are worthwhile and relevant. Thank you to all who attended the final information session for 2020 and we would appreciate a few moments of your time to complete our feedback survey 

If you missed the presentation, you can download the slides and the Complaint Handling Standards below, or to access a recording of the presentation, see: 

Keep an eye out for the 2021 training and events calendar on the website. If you would like to discuss a tailored session for your team or organisation, please email: [email protected]