The HCC Advisory Council, appointed by the Victorian Minister for Health, acts as an advisory body to the Commissioner.

The Council's role is to:

  1. Liaise with health service providers and consumers to advise the Commissioner on the development of the Commissioner's practice protocol and complaint handling standards.
  2. Provide advice to the Commissioner, on the request of the Commissioner, regarding any function or power of the Commissioner.

The Commissioner must not commence an own motion investigation before consulting with the Council President in relation to that investigation.


We are currently seeking new members for our Advisory Council. A position description, as well as further information and application details can be found via SHK who are undertaking the recruitment for us.


Current council members

Catherine is a lawyer specialising in safety, mental and physical health at work, disciplinary matters, coronial inquests and inquiries. She is a partner at Maddocks Lawyers and has experience acting in many of Victoria’s most significant safety matters, inquisitorial hearings and Royal Commissions.

She serves as the Deputy Chair of the not-for-profit Emergency Services Foundation, and is a Board member of OzChild.

Andrea is a Nurse Practitioner at Austin Health and a Professor of Nursing and Midwifery at Deakin University, within the Quality and Patient Safety Strategic Research Centre. She is a Heart Foundation Fellow and has received several prestigious national and international awards for her research and clinical work in cardiovascular health.

Andrea brings more than 25 years of clinical experience as well as experience from her former role as chair of disciplinary hearings panels into nurse misconduct at the Australian Health Practitioner Regulation Authority (AHPRA). She is passionate about healthcare quality and safety to ensure patients receive excellence in service delivery and outcomes.

Tony has more than 35 years’ experience in the health and community sectors, and has worked in non-government organisations, local and Federal Governments and a university.

He currently works as a consultant, predominantly with the not-for-profit health sector, and is a Board Director of the Eastern Melbourne Primary Health Network.

In recent years he has been the Chair of the Australian Health Care Reform Alliance, a member of a Medicare Local Board, NHMRC’s Prevention and Community Health Committee, and other national level GP and oral health committees. He is a past CEO of Victorian consumer advocacy and research organisation, the Health Issues Centre.

Jen is a science communicator, healthcare quality and safety researcher and consumer representative. She represents consumer perspectives on a wide variety of health sector committees and speaks and publishes widely on healthcare quality and safety, healthcare regulation, service improvement and patient perspectives.

In her position at the University of Melbourne’s Centre for Health Policy, Jen’s research interests include harm in healthcare, complaints systems, complaints-based service improvement, patient experience, healthcare regulation and consumer involvement in governance. She is also a non-executive director of NPS MedicineWise.

Susan is a specialist Medical Administrator whose current role is Director Medical Services – Governance at Alfred Health. She has previously held senior positions within health services and the Victorian Department of Human Services (now Department of Health & Human Services) and as a consultant undertaking projects in hospitals and other healthcare-related organisations.

She is also an accreditation surveyor with the Australian Council of Healthcare Standards and an Australian Medical Council assessor. Susan has held positions on the State Committee of the Royal Australasian College of Medical Administrators, most recently as Chair in 2012-13.

Rosemary is Director of Teaching and Learning in the Melbourne School of Population and Global Health and Deputy Director of the Centre for Health Policy at the University of Melbourne. She is an evaluator and health services researcher with extensive experience in health program evaluation and assessment of health service quality. Rosemary has considerable experience in organisational governance including as a Board member of Hepatitis Victoria (2011-2017) and as a member of the Victorian Health Services Review Council (2015-2017).

Rosemary has led national and state evaluations with a focus on after hours primary care, telehealth, ageing, blood borne viruses, health promotion and capacity building. Rosemary’s current research focuses on after hours primary care policy and innovations that improve access for high need population groups, including digital health strategies.