Event
03 Dec 2020
Date: Thursday, 3 December 2020 Time: 2pm-3pm, via Zoom Presented by Karen Cusack, Health Complaints Commissioner Complaints are a vital form of consumer feedback and can be a catalyst for quality improvement and better health care outcomes. However, a complaint that is not handled well can turn a...
19 Nov 2020
From Sunday 8 November 2020, restrictions were eased in Victoria and Third Step restrictions now apply throughout regional Victoria and metropolitan Melbourne. Under the Third Step, ha irdressing and cosmetic/personal services can operate where a face mask is worn for the duration of the service or...
16 Nov 2020
Since the introduction of the Complaint Handling Standards in June 2020, there has been widespread interest in how the standards work and their application. The complaint handling standards replace the interim standards in Schedule 1 of the Health Complaints Act 2016 and apply to all health service...