Coronavirus (COVID-19) Update from the Commissioner

Adjustments to the operation of the office of the Health Complaints Commissioner.

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20 Mar 2020
Due to Coronavirus (COVID-19), I want to share with you the adjustments we have made to the operation of our office. There is significant uncertainty at this time, and the health, safety and welfare of our staff and members of the public who use our services are our primary concern. As a result,...
20 Feb 2020
"Karen Cusack, the Victorian Health Complaints Commissioner supports the Australian Health Practitioner Regulation Agency’s (AHPRA) ‘be safe first’ campaign in relation to the risks associated with cosmetic procedures. Cosmetic treatment is a very real concern for the Health Complaints Commissioner...
12 May 2020
Complaints are a vital form of consumer feedback. Complaints can be a catalyst for quality improvement and better health-care outcomes. But a badly handled complaint can quickly turn a reasonable complainant into a hurt, damaged and angry former consumer. Learning how to successfully manage and...