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03 Feb 2019
Health Complaints Commissioner Karen Cusack has welcomed today’s State Government announcement of new legislation to ban conversion therapy in Victoria. Ms Cusack said the decision followed the Health Complaints Commissioner’s (HCC) inquiry into conversion therapy/practices under section 103 of the Health Complaints Act 2016, which commenced in May 2018.
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25 Jan 2019
Berwick massage therapist Michael Sergides and his company Regtan Nominees Pty Ltd have been permanently banned from providing any general health services.
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25 Jan 2019
A North Warrandyte self-proclaimed healer has been banned from importing, manufacturing or compounding any product or substance that he (or anyone else) claims can cure cancer or any other serious illness.
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18 Jan 2019
The Health Complaints Commissioner has found Dennis Wayne Jensen, of North Warrandyte, contravened the code of conduct in the Health Complaints Act 2016 when he treated a person suffering from cancer with alternative remedies. The Commissioner has issued a prohibition order banning Dennis Wayne Jensen from importing, manufacturing or compounding any substance that he claims can cure or treat cancer, or other serious illness. Mr Jensen is also subject to an earlier prohibition order permanently banning the provision of any general health services. This warning is to advise of the serious risk...
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23 Nov 2018
Massage therapist Charles Michael Dispenzeri has been issued with a prohibition order permanently banning him from publicly advertising his business in any form, and from providing any general health service that involves physical contact, including massage services, to any female clients.
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14 Nov 2018
The Health Complaints Commissioner (HCC) has issued interim prohibition orders against Cynthia Lea Weinstein and CDC Clinics Pty Ltd (CDC) , of which Ms Weinstein is a director, following an alleged breach of the code of conduct for general health service providers in Victoria.
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20 Nov 2020
Ms Karen Cusack, the Victorian Health Complaints Commissioner supports the Australian Health Practitioner Regulation Agency’s (AHPRA) ‘be safe first’ campaign in relation to the risks associated with cosmetic procedures. Cosmetic treatment is a very real concern for the Health Complaints Commissioner, with complaints about unregistered cosmetic treatment providers making up a large number of complaints to the office of the Health Complaints Commissioner. Any campaign that helps consumers to make informed decisions before treatment is a great initiative. The Health Complaints Commissioner...
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HCC Annual Report 2019-20
14 Dec 2020
The Victorian Health Complaints Commissioner, Ms Karen Cusack, has released the Health Complaints Commissioner’s 2019-2020 Annual Report detailing the performance of her office during the 2019-2020 financial year, in line with its vision and values. The Health Complaints Commissioner is an independent, statutory officer who derives powers from the Health Complaints Act 2016 (HCA) and is responsible for regulating health services in Victoria. While the final half of the financial year was impacted by the coronavirus (COVID-19) global pandemic, the Commissioner’s commitment to supporting the...
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Final training in Complaint Handling Standards for 2020
21 Dec 2020
Since the Complaint Handling Standards were introduced in June 2020, there has been significant interest in how the standards work. On December 17, Health Complaints Commissioner Karen Cusack completed the final information session for 2020. The training helps ensure that all Victorian health services are provided with direction and information to better understand and implement the Complaint Handling Standards. The Standards comprise 11 separate obligations and set the minimum legal criteria for all health service providers in Victoria to meet when handling complaints about health services...
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07 Jan 2021
Following complaints received, the Victorian Health Complaints Commissioner Karen Cusack has commenced an investigation and imposed an Interim Prohibition Order (IPO) on Wodonga-based psychotherapist/counsellor Brian Hickman. Mr Hickman, like all general health service providers, is subject to the Code of Conduct under the Health Complaints Act 2016. “Complaints received by my office allege conduct by Mr Hickman that may be in contravention of the code of conduct for general health service providers,” Commissioner Cusack said. “I do not make interim prohibition orders lightly, but where...
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