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Training

Training sessions

We offer a range of professional training for Victorian health service providers and their support staff as well as private sector workers who handle health information. Topics we provide training on include:

  • The Health Complaints Act
  • The Health Records Act
  • The Code of Conduct for general health service providers
  • Managing complaints and tricky situations
  • Successful meetings to manage complaints
  • HCC orientation for consumer liaison officers and quality managers.

See our events page for upcoming sessions.

To discuss tailored presentations for your organisation, please contact Communications Advisor Kimberley Waters on [email protected].

Online training

Health records

Try our online course on health privacy and the Health Records Act. This free, introductory course will benefit staff at Victorian private sector organisations who deal with the collection, handling or disclosure of health information.

Start now: Health Records Act training portal

Technical support for this portal is provided by e3 Learning Solutions on 1300 303 318.

Health complaints

Get an overview of Victoria's health complaints framework in our video 'Health Complaints in Victoria: what the changes mean for you'. This recording was made from an online webcast hosted by Commissioner Karen Cusack in July 2017.

Start now: Health Complaints in Victoria

You will need to register and login with your email to watch this video.