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Training sessions

We offer a range of professional training for Victorian health service providers and their support staff as well as private sector workers who handle health information. Topics we provide training on include:

  • Understanding the Health Records Act
  • Successful handling of complaints
  • Orientation to the Health Complaints Commissioner
Our new online education and training platform is now live

The new training platform will enable registered practitioners and general health service providers to complete the Health Records Act and Code of Conduct self-paced, e-learning modules.

If you have previously undertaken online training on the old platform, you will need to create a new username and password. Visit:

If you are an administrator for multiple accounts for your organisation and would like to create a bulk account, please email: [email protected].

More details about how to participate in our ‘live’ education and training presentations, including dates and information on the registration process, will be provided soon.

Upcoming presentations - coming soon

Health Records training

This free training will benefit staff at Victorian organisations who deal with the collection, handling or disclosure of health information.

Start now: Health Records Act training portal

Health complaints

Get an overview of Victoria's health complaints framework in our video 'Health Complaints in Victoria: what the changes mean for you'. This recording was made from an online webcast hosted by Commissioner Karen Cusack in July 2017.

Watch now: Health Complaints in Victoria

Tailored training sessions

    To discuss tailored presentations for your organisation, please contact Kim Sullivan at [email protected].