This free seminar is for consumer liaison officers, quality managers and any other staff involved in complaints management for Victorian health services.
Senior complaints resolution staff from the office of the Health Complaints Commissioner will lead the presentation, group discussion and Q&A session. They will cover when to use meetings in complaints resultion, how to set up a successful meeting, who should attend and what to do if things go wrong.
9:30am to 11:00am - Wednesday 8/11/2017
Health Complaints Commissioner
570 Bourke Street