This free seminar is for consumer liaison officers, quality managers and any other staff involved in complaints management for Victorian health services.
Senior complaints resultion staff from the office of the Health Complaints Commissioner will lead the presentation, group discussion and Q&A session. They will cover when to use meetings in complaints resolution, how to set up a successful meeting, who should attend and what to do if things go wrong.
Call HCC Engagement Officer, Caroline Rose, on 03 9032 3130 for more information.
9:30am to 11:00am - Monday 19/6/2017
Health Complaints Commissioner
570 Bourke Street