This free introductory seminar is for health service providers or anyone with an interest in Victoria's health complaints framework.
The session provides an overview of how we handle complaints and what the new Health Complaints Act 2016 means for consumers and health service providers. The new code fo conduct, complaint handling standards and tips on handling complaints will also be discussed. The presentation and Q&A session will be hosted by Victoria's inaugural Health Complaints Commissioner, Karen Cusack.
9:30am to 11:00am - Wednesday 26/7/2017
Health Complaints Commissioner
570 Bourke Street