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Events

23 Mar 2020
Complaints are a vital form of consumer feedback. Complaints can be a catalyst for quality improvement and better health-care outcomes. But a badly handled complaint can quickly turn a reasonable complainant into a hurt, damaged and angry former consumer. Learning how to successfully manage and capture complaints and utilise this information, is essential to improving your health service. This seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services. Senior complaint resolution staff from the Health...
23 Mar 2020
This seminar is available for staff from organisations who collect, disclose or hold health information at agencies or health services in Victoria. Through case studies, group discussions and a Q&A, Health Complaints Commissioner staff will provide you with an overview of Victoria’s privacy legislations, your responsibilities and the Act’s health privacy principles. Please note: this seminar is for staff from public sector organisations, for example, staff from public hospitals or local council health services or public sector agencies.
21 Apr 2020
This seminar will provide you with an introduction to the role of the Health Complaints Commissioner (HCC) and its processes under the Health Complaints Act 2016 and Health Records Act 2001 . It will include information about who can make a complaint to the HCC, what type of complaints we deal with, when we decline or refer complaints to other organisations, our processes for dealing with a complaint and the avenues for review. Senior managers from the HCC will lead the presentation and take participants through case studies and a Q&A to address how you can work effectively with the HCC...
12 May 2020
Complaints are a vital form of consumer feedback. Complaints can be a catalyst for quality improvement and better health-care outcomes. But a badly handled complaint can quickly turn a reasonable complainant into a hurt, damaged and angry former consumer. Learning how to successfully manage and capture complaints and utilise this information, is essential to improving your health service. This seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services. Senior complaint resolution staff from the Health...
12 May 2020
This free introductory seminar is for private sector staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. Health Complaints Commissioner staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. Please note: a private sector organisation will include sole practitioners, clinics, companies, partnerships, trusts or unincorporated associations or bodies or not-for-profit organisations.
29 May 2020
This free introductory seminar is for staff from public sector organisations who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. Health Complaints Commissioner staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. Please note: this seminar is for staff from public sector organisations, for example, staff from public hospitals or local council health services or public sector agencies.
05 Aug 2020
This free introductory seminar is for staff from public sector organisations who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. Health Complaints Commissioner staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. Please note: this seminar is for staff from public sector organisations, for example, staff from public hospitals or local council health services or public sector agencies.
14 Aug 2020
This free introductory seminar is for private sector staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. Health Complaints Commissioner staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. Please note: a private sector organisation will include sole-practitioners, clinics, companies, partnerships, trusts or unincorporated associations or bodies or not-for-profit organisations.
14 Aug 2020
Complaints are a vital form of consumer feedback. Complaints can be a catalyst for quality improvement and better health-care outcomes. But a badly handled complaint can quickly turn a reasonable complainant into a hurt, damaged and angry former consumer. Learning how to successfully manage and capture complaints and utilise this information, is essential to improving your health service. This seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services. Senior complaint resolution staff from the Health...
04 Nov 2020
This free introductory seminar is for staff from public sector organisations who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. Health Complaints Commissioner staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. Please note: this seminar is for staff from public sector organisations, for example, staff from public hospitals or local council health services or public sector agencies.

To discuss tailored training for your organisation or if you cannot attend a training session, contact us at [email protected].