Sub-Primary navigation menu

Events

06 Aug 2019
This free introductory seminar is for staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. HCC staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
08 Aug 2019
This free seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services. Senior complaint resolution staff from the Health Complaints Commissioner will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A about managing difficult complaints effectively when emotions run high. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
10 Sep 2019
This free seminar covers practitioner obligations under the general code of conduct, who the code applies to and the implications of breaching the code. Staff will also give an overview of effective complaint handling processes and the HCC's approach to complaint resolution. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
13 Sep 2019
This free seminar is for consumer liaison officers, quality managers and any other staff involved in complaints management for Victorian health services including sole practitioners. Senior complaints resolution staff from the Health Complaints Commissioner will lead the presentation, group discussion and a Q&A session. The session will cover when to use meetings in complaints resolution, how to set up a successful meeting, who should attend and what to do if things go wrong. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
18 Oct 2019
This free introductory seminar is for staff who collect, disclose or hold health information at agencies or health services in Victoria. The session will provide an overview of Victorian privacy legislation. HCC staff will go through organisational responsibilities and the Act’s health privacy principles using case studies, group discussions and a Q&A. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
12 Nov 2019
This free seminar is for consumer liaison officers, quality managers and any other staff involved in complaints management for Victorian health services including sole practitioners. Senior complaints resolution staff from the Health Complaints Commissioner will lead the presentation, group discussion and a Q&A session. The session will cover when to use meetings in complaints resolution, how to set up a successful meeting, who should attend and what to do if things go wrong. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
03 Dec 2019
This free seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services. Senior complaint resolution staff from the Health Complaints Commissioner will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A about managing difficult complaints effectively when emotions run high. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.
05 Dec 2019
This free seminar covers practitioner obligations under the general code of conduct, who the code applies to and the implications of breaching the code. Staff will also give an overview of effective complaint handling processes and the HCC's approach to complaint resolution. The seminar will be held at Level 26, 570 Bourke Street, Melbourne.

To discuss tailored training for your organisation, contact Alison Vickers on [email protected].