This free seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services.
Senior complaint resolution staff from the Health Complaints Commissioner will lead the presentation and take participants through relevant scenarios, group tasks and Q&A about managing difficult complaints effectively when emotions run high.
Contact HCC Senior Communications Advisor Kimberley Waters on 03 9032 3110 or [email protected] for more information.
9:30am to 12:30pm - Tuesday 4/12/2018
Health Complaints Commissioner
570 Bourke Street