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Events

31 May 2018
This Geelong open forum (31/5) will provide a guided discussion of complaint handling issues and relevant considerations for the set of complaint handling standards being drafted.
05 Jun 2018
This open forum (5 June) will provide a guided discussion of complaint handling issues and relevant considerations for the set of complaint handling standards being drafted.
21 Jun 2018
A general code of conduct now applies to all Victorian health practitioners not regulated by AHPRA. Free seminar (21 June) explains what this and complaint handling standards mean for providers.
12 Jul 2018
This free introductory seminar is for staff who collect, disclose or hold health information at agencies or health services in Victoria.
26 Jul 2018
Free practical seminar (26 July) to help complaint-handling staff run more effective meetings with complainants.
15 Aug 2018
Free seminar (15 August) provides practical advice on handling difficult complaints in Victorian health services.
20 Sep 2018
Free practical seminar (20 September) to help complaint-handling staff run more effective meetings with complainants.
24 Oct 2018
Free seminar looks at what the general code of conduct and complaint handling standards mean for general health service providers and consumers.
15 Nov 2018
Free introductory seminar for staff who collect, disclose or hold health information at agencies or health services in Victoria.
04 Dec 2018
This free seminar is for quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services.

To discuss tailored training for your organisation, contact Engagement Officer Maria McLoughlin on 9032 3107 or [email protected]