Impartial Complaints Handling seminar

seminar
Presented by The Health Complaints Commissioner, Karen Cusack

This one hour seminar will give you an overview of Victoria’s health complaints framework which covers the Health Complaints Act 2016, what we do at the Health Complaints Commissioner’s office, the issues we receive, the value of complaints in quality improvement, the Code of Conduct and complaint handling standards.

Contact us to arrange a tailored training seminar.