Complaints Handling Standards information seminar

seminar
Presented by The Health Complaints Commissioner, Karen Cusack.

An overview of the complaints handling standards that came into effect on 4 June 2020. These 11 standards aim to strengthen and improve complaint handling systems across the Victorian health sector and provide a common benchmark that all service providers must meet, offering consistency for consumers, complainants, health service providers and other stakeholders. Each standard includes guiding principles for implementation. These standards form part of the Health Complaints Act 2016 (the Act). The Act also provides that consumers can make a complaint to the Health Complaints Commissioner about the way a complaint is handled by a health services provider.

The session will also provide an overview of our office and how we handle complaints.

Contact us to arrange a tailored information seminar.