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19 Oct 2017

Annual report: increase in complaints to new office

The HCC received 3,476 complaints in its first five months of operation, from opening on 1 February until 30 June 2017.

Case studies

These case studies are real complaints we've handled, with names and some details changed to protect privacy. They highlight the range of outcomes we can achieve in our voluntary process. Complaints are most commonly resolved through advice from our staff or explanations from healthcare providers. Many are also resolved with apologies, refunds, partial refunds, quality improvements or access to records, while fewer complaints are resolved through compensation. Case Study 1: Partial refund HCC Case Study: Partial Refund Video of HCC Case Study: Partial Refund The complaint Jenny complained...

11 Apr 2018

Sexual misconduct cases

The HCC has received several concerning complaints of inappropriate contact or sexual misconduct involving general health service providers.

01 Feb 2018

One year of the HCC

The HCC has received 7,425 complaints in its first year, since opening on 1 February 2017.

18 May 2018

Concerns about drug & alcohol services?

The HCC is asking Victorians to report concerns about drug and alcohol services to support investigations.

08 Mar 2018

New information sharing scheme

Laws coming into effect this month have created a new information sharing scheme in Victoria.

Consultations

Complaint Handling Standards - consultation has now closed The powers and responsibilities of the Health Complaints Commissioner (HCC) are established by the Health Complaints Act 2016 (the Act). Section 132 of the Act requires us to develop a set of standards that Victorian health service providers must meet when handling complaints. These standards aim to ensure complaints are being used to improve quality and safety in our healthcare system. There is significant variation in the size and type of health services that these standards will apply to - from hospitals and clinics to doctors and...

27 Mar 2018

Complaint handling standards & service charter consultation

Consultation is now open on complaint handling standards for Victorian health service providers and a service charter for the HCC.

Mr Charles Michael Dispenzeri

Mr Charles Michael Dispenzeri, trading as Massage Australia One and Massage One Supplies ABN 71 505 775 106, must not provide any general health service, paid or otherwise, in a clinical or non-clinical capacity, or promote massage therapy services or any health service that involves physical contact with any person.

19 Apr 2018

Drug & alcohol counsellor convicted for operating illegally

Banned drug addiction counsellor, Robert Frank Mittiga, has been convicted for providing services illegally in Victoria.

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