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Latest news

The Health Complaints Commissioner (HCC) is currently conducting an Inquiry into Assisted Reproductive Treatment (ART) practices in Victoria. The Inquiry will include wide-ranging consultation and community engagement with members of the public who have utilised ART and/or other fertility treatment services, along with providers of those services. On 25 June 2019 we released a discussion paper , which addresses a series of questions about the Inquiry and invited submissions. We received more than 120 submissions and held public consultation sessions in September to further inform the Inquiry...
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Prohibition orders

Orders can prohibit a health practitioner or organisation from providing health services. These orders can prohibit part, or all, of a health service for a set period of time or permanently. Interim orders of up to 12 weeks can also be made. Orders are only made against general health service providers, meaning those not regulated by the Australian Health Practitioner Regulation Agency ( AHPRA ), and only if the Commissioner believes they've breached the general code of conduct and pose an unacceptable risk to the public. Prohibition orders issued in Victoria, New South Wales, Queensland and...
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Useful links

Health complaints outside Victoria Australian Capital Territory Human Rights Commission Northern Territory Health and Community Services Complaints Commission New South Wales Health Care Complaints Commission Queensland Office of the Health Ombudsman South Australian Health and Community Services Complaints Commission Tasmanian Health Complaints Commissioner Western Australian Health and Disability Services Complaints Office Privacy complaints Office of the Australian Information Commissioner Office of the Victorian Information Commissioner Department of Health & Human Services - Privacy...
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Health Records

Who holds my health information? Health service providers such as hospitals and dentists, and organisations such as schools, gyms, insurers, employers and government agencies, all collect and hold personal and health information as health records. Health service providers and organisations may hold your medical histories, test results, sick leave certificates, medication lists and more. What can providers do with my health records? Health information should be collected with your consent and used or disclosed for the primary purpose it was collected, or for a directly related and reasonable...
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Health Records

Health records are made up of health information collected by both health service providers and non-health service providers. Health information may include details about an individual's Physical, mental or psychological health Disabilities Use and future use of health services Wishes regarding specific health services or treatments Personal information collected in relation to the provision of health services Genetic information. Examples of health records include: hospital admission forms, medical histories, test results, sick leave certificates, medication lists and more.
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Publications

Brochures Making a complaint (DL brochure) (PDF, 357.27 KB) My health records, my rights (DL brochure) (PDF, 294.85 KB) Order 'making a complaint' or 'my health record' brochures from [email protected] . with your name, address and number required. Brochures also available in 26 community languages on our Translations page. Posters Expect safe and ethical healthcare (A3 poster) (PDF, 336.3 KB) General code of conduct summary - (A4 poster).pdf (PDF, 80.26 KB) General code of conduct (A3 poster).pdf (PDF, 84.75 KB) General code of conduct (A4 poster).pdf (PDF, 86.25 KB) Fact sheets Complaint...
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Translations

Order some brochures from [email protected] with your name, address, language and number required.
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Training

Training sessions We offer a range of professional training for Victorian health service providers and their support staff as well as private sector workers who handle health information. Topics we provide training on include: Understanding the Health Records Act Managing complaints Orientation to the Health Complaints Commissioner See our events page for upcoming sessions. To discuss tailored presentations for your organisation, please contact Alison Vickers on [email protected] . If you need to cancel your registration for an event please email [email protected] . Online...
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Making an FOI application to the HCC

We take reasonable steps to make sure the information we hold is accurate, complete, up-to-date and relevant to our functions and activities by checking information with individuals and organisations at relevant points in the progress of a complaint, investigation or other process. We also rely on you to let us know when your contact details have changed. The Freedom of Information Act 1982 (FOI Act) provides an individual person the right to request access to documents held by the HCC. The object of the FOI Act is to extend as far as possible the right of the community to access information...
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Our Privacy Statement

We may collect personal information from you. When we do, we will: only collect information we need to carry out the functions of the Health Complaints Commissioner under the Health Complaints Act 2016 (Vic) and the Health Records Act 2001 (Vic) ensure you know why we are collecting the information and how we will use the information use and disclose your information only in accordance with the primary purpose or a directly related secondary purpose that you would expect. If we use the information for another purpose, we will ask your permission first (unless we are authorised by law to use...
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