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22 Feb 2021
The Health Complaints Commissioner (HCC) continues to work with the Victorian public to promote safe and ethical health care. Our Service Charter explains what we can do, what we cannot do, how we operate and how you can expect us to treat you. It also explains what we need from you when you are involved with our service. The Service Charter is our commitment to you. The HCC has clear guidelines that allow the public and health service providers to understand what we can and cannot do. We can : help resolve complaints about health services and the handling of health information, investigate...
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23 Feb 2021
The Health Complaints Commissioner (the Commissioner) has issued a public caution about the provision of cosmetic services and has urged all providers to abide by the code of conduct for general health services. Commissioner Karen Cusack said, during the 2019 and 2020 calendar years, her office had closed a total of 123 complaints about cosmetic service treatments conducted by general health service providers; 64 complaints in 2019 and 59 complaints in 2020. General health service providers (GHSP) are those health service providers who are not registered by the Australian Health Practitioner...
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03 Feb 2021
This month marks the fourth anniversary of the office of the Victorian Health Complaints Commissioner. The inaugural Health Complaints Commissioner, Karen Cusack, said 1 February 2017 was a significant milestone, marking the introduction of new legislation to deal with complaints about the provision of health services in Victoria.
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