Annual reports HCC Annual Report 2018 (PDF, 3.66 MB) HCC Annual Report 2017 (PDF, 1.36 MB) Other reports HCC Community Reference Group: a consumer engagement case study (PDF, 308.68 KB)

Employment The office of the Health Complaints Commissioner (HCC) is an independent office established under the Health Complaints Act 2016 to provide health consumers and service providers in Victoria with an independent complaints resolution mechanism. The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health information. This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary...

Complaint Handling Standards - consultation has now closed The powers and responsibilities of the Health Complaints Commissioner (HCC) are established by the Health Complaints Act 2016 (the Act). Section 132 of the Act requires us to develop a set of standards that Victorian health service providers must meet when handling complaints. These standards aim to ensure complaints are being used to improve quality and safety in our healthcare system. There is significant variation in the size and type of health services that these standards will apply to - from hospitals and clinics to doctors and...