Making a complaint Video of Making a complaint Who do I speak to? If you’re not satisfied with your health service provider, it’s OK to raise your concerns with them directly. We ask you to do this before lodging a complaint with us. Speaking directly with your health service provider is often the quickest and easiest way to resolve complaints. Complaints about care, treatment or billing by a hospital are usually managed by a complaint liaison officer or patient representative – ask the hospital for more information. Complaints about health records are usually managed by an organisation's...