Search

Displaying 31 - 40 of 177

Part A: Submissions to inquiry - for consumers

Please answer some or all of the following questions if you have previously accessed or are currently accessing ART services in Victoria. If you have accessed ART outside of Victoria, we are unable to consider your experiences as part of this Inquiry. If you are providing a submission on behalf of someone who has accessed ART services then we recommend that you ask their permission to tell their story.

Part B: Submissions to inquiry - for providers and current/former employees

Please answer some or all of the following questions if: you have previously worked at or are currently working at, an ART provider/clinic in Victoria; you represent an ART provider or ART clinic; you represent other fertility service providers; Where a question refers to “your ART provider/clinic” it is intended to apply to representatives of the organisation and employees and former employees.

Part C: Submission to inquiry - for other stakeholders

Please answer some or all of the following questions if you are a stakeholder or other interested party that is not included in Parts A or B, based on your understanding of the provision of ART in Victoria. We welcome any other information or insights you can provide to the Inquiry.

HCC Service Charter

Our Service Charter explains what we do, what we cannot do, how we work and how you can expect us to treat you. It also explains what we need from you when you are involved with our service. This Service Charter is our commitment to you. HCC Service Charter

Legislation

The Health Complaints Commissioner was created under the Health Complaints Act 2016 . The office also administers the Health Records Act 2001 . The relevant legislation for our work includes: Health Complaints Act 2016 Health Records Act 2001 Health Records Regulations 2012 Privacy and Data Protection Act 2014 Freedom of Information Act 1982 Freedom of Information (Access Charges) (Amendment) Regulations 2002 Charter of Human Rights and Responsibilities Act 2006 To access the most up-to-date version of these Acts and Regulations, visit www.legislation.vic.gov.au .

Careers

Employment The office of the Health Complaints Commissioner (HCC) is an independent office established under the Health Complaints Act 2016 to provide health consumers and service providers in Victoria with an independent complaints resolution mechanism. The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health information. This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary...

Handling complaints

Handling complaints well Complaint handling is an important part of being a safe and responsive health service. Providers with effective complaint-handling processes often resolve complaints quickly and easily. This creates opportunities to restore confidence in your services, improve quality through feedback and to prevent minor issues from escalating into major problems. Complaint handling standards All health service providers in Victoria must meet the minimum standards for complaint handling as laid out in Schedule 1 of the H ealth Complaints Act 2016 . In summary, a health service must:...

About complaints

Making a complaint Video of Making a complaint Who do I speak to? If you’re not satisfied with your health service provider, it’s OK to raise your concerns with them directly. We ask you to do this before lodging a complaint with us. Speaking directly with your health service provider is often the quickest and easiest way to resolve complaints. Complaints about care, treatment or billing by a hospital are usually managed by a complaint liaison officer or patient representative – ask the hospital for more information. Complaints about health records are usually managed by an organisation's...

What to expect from a health service

Health service principles You should expect safe and ethical healthcare from every health service you use. This applies in all healthcare settings, including public and private hospitals, community health services and individual practitioners' rooms. All Victorian health services must: Be accessible Be safe and of high quality Provide their services with appropriate care and attention Treat consumers and their carers with respect, dignity and consideration Provide adequate and clear information about treatments, costs and other options Apply an inclusive approach with consumers when making...

Investigations

The HCC can launch investigations based on information we receive, or by referral from the Victorian Minister for Health. Investigations generally follow a formal process, including a detailed examination of a complaint. Investigations are sometimes conducted in more complex matters but may also be used in simple matters like following up any undertakings made in a complaints resolution process. We may investigate public or private organisations as well as individual providers. Why we investigate The primary aim of any investigation is to establish the facts. This allows us to understand what...

Corporate menu

Primary navigation menu