Recent news

16 Nov 2020
Since the introduction of the Complaint Handling Standards in June 2020, there has been widespread interest in how the standards work and their application. The complaint handling standards replace the interim standards in Schedule 1 of the Health Complaints Act 2016 and apply to all health service providers in Victoria, including registered practitioners and general health service providers. “The standards were developed in consultation with both the healthcare sector and the public and cover the key aspects of complaint handling,” Health Complaints Commissioner, Ms Karen Cusack said. “The...
18 May 2020
Following an investigation by the Health Complaints Commissioner, a cosmetic service provider who treated clients in a ‘salon’ at the back of a Springvale Shopping Centre jewellery store, has been issued with a prohibition order permanently banning her from providing any general health services involving cosmetic procedures, including Botox and dermal fillers. Health Complaints Commissioner Karen Cusack said Lee Kim Tan, trading as Sonoun Kimlee Salon in Springvale, is permanently banned from providing general health services, including offering any cosmetic or surgical procedure that...
09 Apr 2020
The Office of the Victorian Information Commissioner (OVIC) and the Office of the Health Complaints Commissioner (HCC) acknowledge the unprecedented challenges that organisations are facing due to the novel coronavirus (COVID-19). There is a clear and urgent need to collect, use, and share information to manage the spread of COVID-19. As organisations are likely adapting the way they handle information to deal with the current situation, it is crucial for organisations to understand their privacy obligations. It is important to note that Victoria’s privacy legislation does not prevent...
20 Mar 2020
Due to Coronavirus (COVID-19), I want to share with you the adjustments we have made to the operation of our office. There is significant uncertainty at this time, and the health, safety and welfare of our staff and members of the public who use our services are our primary concern. As a result, and in order to manage any risks, we are adapting our services to the changing needs. From 18 March 2020, our office at 570 Bourke Street Melbourne will be closed to the public. But we are still working and will continue to assist people who are currently accessing our services, and who wish to lodge...
19 Dec 2019
The Health Complaints Commissioner Karen Cusack has issued Interim Prohibition Orders against Denise Abadee and Craig McDonald of Elsternwick and ‘The Wellbeing Planet’, 7-12 Horne Street Elsternwick while the Commissioner investigates the provision of alcohol and other drug rehabilitation and counselling services at ‘The Wellbeing Planet’. Denise Abadee, Craig McDonald and ‘The Wellbeing Planet’ have been temporarily banned from advertising, offering or providing any general health services, including, but not limited to, the treatment of addiction to alcohol and other drugs, while the...
26 Sep 2019
A cosmetic service provider who allegedly treated clients in an unregistered ‘salon’ at the back of a jewellery store has been issued with a second interim prohibition order, extending her temporary ban from providing any general health services involving cosmetic procedures, including Botox and dermal fillers.
HCC Inquiry into Assisted Reproductive Treatment practices: submissions closing soon
18 Sep 2019
Anyone wishing to make a submission to the Health Complaints Commissioner’s Inquiry into Assisted Reproductive Treatment (ART) practices in Victoria still has time to do so. Commissioner Karen Cusack said submission forms were available for fertility treatment consumers, providers and other interested parties until midnight on Friday 20 September 2019 at hcc.vic.gov.au/public/ARTsubmissions or by calling 1300 582 113.
HCC Inquiry into Assisted Reproductive Treatment Practices: public consultation sessions
04 Sep 2019
The Health Complaints Commissioner is holding public consultation sessions in Melbourne and Ballarat next week to inform an Inquiry into Assisted Reproductive Treatment (ART) practices in Victoria. Commissioner Karen Cusack said the consultation sessions offered an opportunity for ART consumers (including family and friends) and other interested parties to hear more about the Inquiry and to share their experiences. Melbourne consultation session - Wednesday 11 September 2019 Level 26, 570 Bourke Street, Melbourne from 12.30pm till 2pm. Ballarat consultation session - Friday 13 September 2019...
21 Aug 2019
The Health Complaints Commissioner (the Commissioner) has extended the deadline for public submissions to her Inquiry into Assisted Reproductive Treatment (ART) practices in Victoria. Commissioner Karen Cusack said the HCC would accept submissions until Friday 20 September 2019. Ms Cusack said the extended deadline will allow for the Inquiry to hold a series of consultation sessions in September for fertility treatment providers, consumers and other interested parties. Register your interest in attending a consultation session at hcc.vic.gov.au/ARTconsultation.
24 Jul 2019
A cosmetic service provider who allegedly treated clients in an unregistered ‘salon’ at the back of a Springvale Shopping Centre jewellery store, has been issued with an interim prohibition order temporarily banning her from providing any general health services involving cosmetic procedures, including Botox and dermal fillers.