Recent news

03 Jul 2020
Following a broad-based public consultation involving Victorian health service providers, consumers and other interested organisations and members of the public, complaint handling standards have been made. The complaint handling standards will apply to all health service providers (including registered practitioners and general health service practitioners) in Victoria, replacing the interim standards in Schedule 1 of the Health Complaints Act 2016 . Health Complaints Commissioner Ms Karen Cusack said, “The standards were developed with input from the healthcare sector and the public and...