12 May 2017

Spreading the word on health complaints

The Health Complaints Commissioner has delivered training and information sessions across the state.

Commissioner Karen Cusack has delivered more than a dozen information sessions across the state in her first few months in the role. The inaugural Health Complaints Commissioner has spoken to regional healthcare forums, rural nursing groups, lawyers and court staff and professional organisations for both registered and non-registered healthcare providers.

Ms Cusack and other HCC staff have also delivered a series of in house training seminars on complaint handling, health records management and the new code of conduct.

“Educating health service providers and consumers about the complaints system is an important part of our role,” Ms Cusack said.

“Teaching health service providers about good complaints handling and letting consumers know the value of their feedback for quality improvement is one of the ways we are supporting safe and ethical healthcare.”

HCC Engagement Officer Caroline Rose said the events had been attended by a wide range of healthcare practitioners, health service managers and members of the public.

“The training sessions have been well attended and it’s great to see so much interest out there about Victoria’s new health complaints framework,” Ms Rose said.

“The free training sessions are a great opportunity to brush up on complaint handling skills, understand what the new complaints framework means for you as a provider or consumer, and ask the questions you’ve always wanted to.”

Additional information sessions have been added to this year’s events calendar. All sessions are free and can be booked online at www.hcc.vic.gov.au/training-events/events or by calling Ms Rose on 9032 3130.