25 Jun 2020

Bendigo skin cancer clinic under investigation

The Health Complaints Commissioner has commenced an investigation into a Bendigo private skin cancer clinic in relation to concerns raised over the care the clinic provided to patients, specifically around the detection, diagnosis and treatment of skin cancer.

To ensure the public’s safety while the investigation is being carried out, Health Complaints Commissioner Karen Cusack has made an interim prohibition order banning Quality Cancer Care of Bendigo from:
• advertising, offering or providing, or
• causing to be advertised, offered or provided

any general health service (paid or otherwise, in a clinical or non-clinical capacity).

A copy of the interim prohibition order against Quality Cancer Care is available on our website.

Ms Cusack said, “The safety of Victorians is my number one priority. As such, I believe it is necessary to impose this interim ban on Quality Cancer Care while our investigation is conducted to avoid a serious risk to the health, safety and welfare of the Victorian public. I have also issued a general health service warning statement about this health service to alert the public.”

All general health service providers must observe the code of conduct for general health services set out in the Health Complaints Act 2016 (the Code). The Code sets the minimum legal standards to support the provision of safe and ethical healthcare in Victoria.

“It is important the public has confidence in health service providers and that members of the public raise any concerns they might have with us. My office continues to investigate those providers who pose a risk to the public and we will not hesitate to take action against them, if they are found to have breached the Code of conduct.”

“All Victorians deserve safe and ethical healthcare from every health service they access. The Code is in place to protect Victorians and I will not tolerate general health service providers who breach it.

We rely on the public to come forward with their concerns so that we are aware of possible breaches of the code. If a person or their family member does not receive safe and ethical healthcare, or if they believe that a health service provider is not complying with the Code, they can contact us via the phone on 1300 582 113 or via our online complaint form at hcc.vic.gov.au/make-complaint,” Ms Cusack said.

A hotline has been established for former patients of Quality Cancer Care at Bendigo who are concerned about their diagnosis or treatment of skin cancer can call 03 5454 6357 Monday to Friday between 9:00am and 5:00pm for further information.


Media contact:
Ms Eugenia Chan, Senior Media and Communications Advisor
T: 03 9949 1518

Email: [email protected]

Background for media
Interim Prohibition Order – Quality Cancer Care
Public Health Warning Statement – Quality Cancer Care
Code of Conduct for General Health Services