18 May 2020

Permanent ban on Springvale cosmetic service provider operating from back of jewellery shop

Following an investigation by the Health Complaints Commissioner, a cosmetic service provider who treated clients in a ‘salon’ at the back of a Springvale Shopping Centre jewellery store, has been issued with a prohibition order permanently banning her from providing any general health services involving cosmetic procedures, including Botox and dermal fillers.

Health Complaints Commissioner Karen Cusack said Lee Kim Tan, trading as Sonoun Kimlee Salon in Springvale, is permanently banned from providing general health services, including offering any cosmetic or surgical procedure that involves cutting or piercing the skin, including injectable cosmetic treatments such as Botox and dermal fillers. A copy of the prohibition order which sets out all of the services she is banned from providing is available on our website.

“The safety of Victorians is our number one priority. As such, I believe it is necessary to impose this permanent ban on Lee Kim Tan to avoid a serious risk to the health, safety and welfare of the Victorian public.”

Ms Cusack noted that while there are many safe and ethical cosmetic treatment providers, not all comply with their obligations and do the right thing. “That is why it is important for any person considering cosmetic treatments to consider what can go wrong and what they have a right to expect from their health service provider so that they can make fully informed decisions.”

Any person considering cosmetic treatments should ask the provider about:

  • their qualifications and experience
  • the products they use
  • the risks involved if they have insurance in the instance something does go wrong
  • where the procedure will be carried out.

Ms Cusack said this should serve as a timely reminder to not only cosmetic treatment providers, but all general health services who do not observe the Code of Conduct for General Health Services that her office continues to investigate those providers who pose a risk to the public and to take action against them. Ms Cusack said, “We rely on community members to come forward with their concerns so that we are aware of possible breaches of the code. If your expectations for safe and ethical healthcare are not met, or if you believe a health service provider is operating outside the code of conduct for general health services, please contact us via the online complaint form at hcc.vic.gov.au or email at [email protected].”

Contact for all media enquiries

Ms Eugenia Chan, Senior Media and Communications Advisor

T: 9949 1518, email: [email protected]

Background for media

Code of Conduct for General Health Services

Prohibition Order – Lee Kim Tan