14 Aug 2018

Ms Yan Pan, trading as New Kingdom Cosmetic and Laser Clinic, banned from providing general health services

Ms Yan Pan, trading as New Kingdom Cosmetic and Laser Clinic in Melbourne, has been banned from providing general health services in Victoria.

Health Complaints Commissioner Karen Cusack made a prohibition order against Ms Yan Pan following an investigation into the provision of cosmetic treatments by Ms Yan Pan and New Kingdom Cosmetic and Laser Clinic.

Ms Cusack said the investigation found Ms Yan Pan (also known as Pannie. Y Pan), breached the general code of conduct that applies to all general health service providers, such as cosmetic service providers, counsellors and alternative therapists, by failing to provide health services in a safe and ethical way.

She said the prohibition order bans Ms Yan Pan from advertising, offering or providing any general health service in Victoria.

“I don’t take these prohibition orders lightly and will only use them in cases, such as this one, where I’m satisfied that it’s necessary to avoid a serious risk to the health, safety or welfare of the public,” Ms Cusack said.

“The general code of conduct brings consistent expectations of standards for both providers and consumers across all healthcare professions, including cosmetic services. When these standards aren’t met we have the power to take action.

“Unsafe and unethical practices by anyone will not be tolerated. It’s therefore incredibly important that members of the public bring their concerns to us so that we’re aware of issues and can take appropriate action.

“Certain types of cosmetic procedures should only be done by registered and qualified doctors and nurse practitioners. For more information, visit our website at www.hcc.vic.gov.au.”

If anyone has a complaint about a cosmetic procedure or other health service received in Victoria, please contact the Health Complaints Commissioner on 1300 582 113 or via the online complaint form.