We take reasonable steps to make sure the information we hold is accurate, complete, up-to-date and relevant to our functions and activities by checking information with individuals and organisations at relevant points in the progress of a complaint, investigation or other process. We also rely on you to let us know when your contact details have changed.
We use a number of procedural, physical and hardware safeguards, together with access controls and back-up systems, to protect information from misuse and loss, unauthorised access, modification and disclosure.
You have a legal right to request access or correction of your personal information held by us. Requests are handled under the Freedom of Information Act (FOI Act). Requests need to be in writing and you need to include the relevant application fee ($29.60) or give evidence of hardship (such as a Centrelink concession card) if you are asking for a waiver. Further access charges may apply where documents are released under the FOI Act unless hardship applies.
Requests should be sent to [email protected] (if no fee is payable) or mailed to the FOI Officer, Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne, Vic 3000 with a cheque for the application fee.
Please describe what documents you are requesting access to, and please try to be clear and specific about the document you are seeking access to. If the requested documents are about your personal affairs, you should provide evidence of your identity (e.g. a certified copy of your current drivers licence or other photographic identification).
For further information about making an FOI request, visit the Office of the Victorian Information Commissioner.