A strong and effective health complaints process provides consumers with a voice so that their concerns and issues can be heard and addressed.
It is a vital part of quality improvement and a better health care system.
Our thanks to all who attended the recent Successful Handling of Complaints information session, hosted and presented by Health Complaints Commissioner, Karen Cusack.
During the session, participants were taken through the process of successfully managing complaints and informed about:
- Why complaints are a vital form of consumer feedback
- How to successfully manage complaints
- The complaint handling standards to which all health service providers in Victoria must adhere.
If you missed the session and would like to access the recording and presentation, please visit: https://youtu.be/lry5bEApDyI
Your feedback is important to ensure future events and training are meaningful and relevant.
For attendees, we would appreciate a few moments of your time to complete our feedback survey
The final Complaint Handling Standards Information Session will be held at 2.30pm on Thursday 17 December, via Zoom. Register here
Thank you to all who attended our training and information sessions this year. Keep an eye out for the 2021 training and events calendar on the website. We look forward to seeing you then. If you would like to discuss a tailored session for your team or organisation, please email: [email protected]