Our Strategic Plan 2021-2024

We are an independent and impartial statutory body that derives our powers and functions from theĀ Health Complaints Act 2016.

To facilitate complaint resolution and protect the public from harm by enhancing the quality and safety of health services.

We work with all Victorians towards safe and ethical healthcare through our commitment to independent, impartial and effective complaint handling and regulatory action.

Everything we do is underpinned by our values:

Impartiality - We are fair and transparent in everything we do

Integrity - We provide services with honesty and in a respectful and ethical manner

Collaboration - We are inclusive and engaged in our approach

Courage - We act with strength and are committed to our purpose